Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Harbour 33 Casino in relation to your use of the website, account services, games and related features. They apply whether you browse the website, register an account, make a deposit, place a wager or otherwise use any service made available through the website.

You should read these Terms before using the website. If you do not understand any part of them, you should obtain independent advice before continuing. If you do not accept these Terms, you must not access or use the website. By selecting an acceptance box, registering, logging in or using any service, you confirm that you have read and accepted the Terms in force at that time.

Additional rules may apply to specific games, tournaments, promotions, competitions, payment methods or other services. Those rules will be displayed or made available when relevant and form part of these Terms. If an additional rule conflicts with these Terms, the additional rule will apply to the relevant service to the extent of the conflict.

Changes to these Terms

We may update these Terms from time to time to reflect changes to the website, our services, technology, business practices or legal and regulatory requirements. The current version will be published on this page, together with its effective date where appropriate. You should review the Terms regularly. Continuing to use the website after an update means that you accept the revised Terms. If you do not agree with a change, you must stop using the website and may request the closure of your account.

Some services or features may be unavailable in particular locations or at particular times. We may change, suspend or discontinue any part of the website where reasonably necessary, including for maintenance, security, legal or operational reasons.

2. Eligibility, registration and account security

You must be at least 18 years old to use Harbour 33 Casino. You must also be legally permitted to access and use online gambling services in the place where you are located. It is your responsibility to understand and comply with the laws that apply to you. We may restrict access where a service is not available or permitted.

When registering, you must provide information that is accurate, complete and current. You must update your details if they change. We may ask you to confirm information about your identity, age, location, payment method, source of funds or other information relevant to account security and legal obligations.

You may generally hold only one personal account unless we have expressly approved another arrangement. Accounts must be registered in your own name and used only by you. You must not create an account for another person, allow another person to use your account, sell or transfer your account, or use an account belonging to someone else.

Your responsibility for account activity

You are responsible for keeping your username, password, verification information and devices secure. Do not share your login details or leave an active session accessible to another person. You must tell us promptly if you believe your account has been accessed without permission, your credentials have been lost or stolen, or account information is inaccurate.

You are responsible for activity carried out through your account unless applicable law requires otherwise. We may place an account on hold while we investigate unusual activity, suspected misuse, identity concerns, security risks or possible breaches of these Terms. We may request information or documents before allowing continued access.

• Do not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
• Do not use automated software, bots, scripts or tools intended to interfere with the website or gain an unfair advantage.
• Do not attempt to bypass location, identity, security, account or responsible gambling controls.
• Do not upload or transmit material that is harmful, abusive, misleading, unlawful or designed to disrupt the website.
• Do not exploit an error, fault, technical issue or pricing mistake. Report it through the available support channel instead.

3. Deposits, withdrawals and promotions

Any deposit must be made using a payment method that you are authorised to use. Payment details must belong to you or be used with the permission of the account holder where permitted by the relevant payment provider and applicable requirements. We may reject, reverse or hold a transaction where it cannot be verified or where security, legal or operational checks require this.

You should check the transaction information shown before confirming a deposit or other payment instruction. Once a transaction has been submitted, it may not be possible to cancel it. Your bank, card provider or payment service may apply its own terms, fees, processing times or restrictions. Harbour 33 Casino is not responsible for fees or delays imposed by a third-party payment provider.

Withdrawals may be subject to account verification, transaction checks, payment-method requirements and any other conditions permitted by law. We may return funds through an appropriate verified payment method and may request further information before processing a withdrawal. You must ensure that your account and payment details are accurate.

Funds must not be used for unlawful purposes or in a way that disguises the source, destination or beneficial owner of money. We may report or take action in relation to transactions where required by applicable law. Any balance shown in your account is not a bank deposit and does not create a separate banking relationship.

Promotions, bonuses and offers

Promotions, bonuses, free plays and other offers are subject to specific terms shown with the relevant offer. Those terms may include eligibility requirements, participation steps, expiry dates, wagering or play-through conditions, game restrictions, maximum values, withdrawal conditions and limits on one offer per person, household, device or payment method.

You should read the specific promotion terms before participating. An offer may be withdrawn, amended or declined where permitted, including where there is suspected abuse, error, collusion, multiple-account activity or a breach of the offer terms. We may remove promotional benefits or adjust an account where a benefit was awarded in error or obtained improperly.

Promotions are not an invitation to gamble beyond your means. You should consider whether an offer is suitable for you and use available deposit, spending, time or account-management controls before participating.

4. Games, responsible gambling and privacy

Games are provided for entertainment. Outcomes are determined by the applicable game system and, where relevant, randomised processes. Past results do not predict future results. You accept that wins are not guaranteed and that gambling involves the risk of losing money. You must check the rules, stake information and any displayed conditions before starting a game.

A game result or account record may be corrected where there has been an obvious error, technical failure, interruption or other circumstance that affects the proper operation of the service. We may void or adjust affected activity where permitted by law. If there is uncertainty about a transaction or game event, our records may be used to investigate the matter, subject to applicable rights and requirements.

Responsible gambling

Harbour 33 Casino supports safer gambling. Gambling should remain an entertainment activity, not a way to make money, recover losses or solve financial problems. Set limits before you play, take regular breaks, avoid gambling when upset or under the influence of alcohol or other substances, and never borrow money to gamble.

• Only gamble with money you can afford to lose.
• Keep track of the time and money you spend.
• Do not chase losses or increase stakes to recover previous losses.
• Use available account limits, time-outs or self-exclusion tools if gambling is becoming difficult to control.
• Ask for support from a suitable gambling-help service, health professional, trusted person or financial counsellor if you are concerned about your gambling.

We may apply checks, limits, interruptions or other measures intended to support safer gambling and meet our obligations. These measures may affect access to an account or particular services. They are not a guarantee that gambling-related harm will not occur, and you remain responsible for making informed decisions about your gambling.

Privacy and communications

We collect, use, store and disclose personal information as described in our privacy information and as permitted or required by applicable law. This may include information needed to create and manage your account, verify identity, process payments, protect the website, prevent fraud, support responsible gambling and meet legal obligations.

By using the website, you agree that we may send service-related communications, including account notices, security messages, transaction updates and changes to these Terms. Marketing communications will be managed in accordance with applicable requirements and available preferences. You should keep your contact and notification settings current.

5. Suspension, liability and general provisions

We may suspend, restrict or close an account where we reasonably believe that you have breached these Terms, provided inaccurate information, used the website unlawfully, engaged in suspicious or fraudulent activity, misused a promotion, created multiple accounts, failed a required check or presented a security or responsible gambling concern. We may also take action where required by law or a competent authority.

If an account is closed or suspended, we may prevent further play, cancel unsettled activity or withhold funds where permitted by law while an investigation or required process is completed. Any remaining legitimate balance will be dealt with in accordance with applicable requirements and after relevant checks. Closing an account does not remove obligations that arose before closure.

Website availability and acceptable use

We aim to provide a reliable and secure website but do not promise that it will always be available, uninterrupted, error-free or free from harmful code. Access may be affected by maintenance, network problems, device settings, third-party services, events outside reasonable control or other technical circumstances. You are responsible for having suitable equipment, software and internet access.

To the extent permitted by law, we are not responsible for loss caused by your failure to protect account details, use of an unsupported device, interruption outside our reasonable control, inaccurate information supplied by you, misuse of the website or reliance on information that is no longer current. Nothing in these Terms excludes or limits a right, guarantee or protection that cannot lawfully be excluded or limited under Australian law.

Questions, complaints and applicable law

If you have a question, believe a transaction or game outcome is incorrect, or wish to make a complaint, please use the support or contact options displayed on the website. Include enough information for the matter to be reviewed, such as your account details, the relevant date and a description of the issue. Do not send passwords or unnecessary sensitive information.

We will review complaints fairly and may request further information. You should allow a reasonable opportunity for the matter to be investigated before taking further action. If you are dissatisfied with the outcome, any available escalation or external review options will depend on the nature of the issue and the laws or requirements that apply.

These Terms are intended to operate consistently with applicable Australian law and any mandatory legal protections that apply to you. If a provision is found to be invalid or unenforceable, it will be read down or removed only to the extent necessary, and the remaining provisions will continue. A failure to enforce a provision immediately does not mean that it has been waived.